How it Works

We have worked hard to keep our processes as quick and simple for you as possible.

1(a) You e-mail us with your images and instructions to service@caledoniandigital.co.uk and quote service 1, 2, or 3 in the subject line, including your deposit payment invoice number if applicable,

or

1(b) you post your photos to us at the address on our Contacts page, including a cheque to cover deposit payment if applicable, and we will scan them on our premises before returning them to you.

or

1(c) you upload your photos through our website, supplying your email address and instructions. Remember the email address you type in to the form is the only way we have to contact you so make sure there are no typos.

2. We edit your images per your instructions.

3. We e-mail you your image proofs.

4. You review them and provide feedback.

5. When you are happy with the proofs, you let us know how many prints and what sizes you would like and we will send you a paypal invoice. You can pay securely online using your own paypal account or your credit or debit card.

6. Reworked images will be emailed within 24 hours and your prints will be posted out to you within 48 hours.

7. Every order comes with 1 free 6×4 print (unless a price has been specially negotiated), and additional prints can be ordered from only £1.30 each depending on size. Alternatively, you can print off extra copies at home or send your enhanced image to your favourite online print shop.

8. You ENJOY your photos of the people you love and the memories you treasure.

Things to Remember

1. We need a high resolution image to work on. If you are sending us an image by e-mail, then please do NOT allow your e-mail program or Windows to make your pictures smaller. It may take longer to send the e-mail (depending on your internet connection) but it will make the results better.

2. Please provide as much detail as possible about the changes you would like to see.

3. Remember, we don’t know who the people in the photograph are, so please don’t just refer to them by name.

4. We will take on any challenge, but for best results the original picture should have some redeeming features.

5. We are dedicated to serving our customer’s needs, and our goal is 100% customer satisfaction. We will endeavour to complete all orders within 72 hours. If you have a more urgent need, please let us know and we will try to accommodate your request.